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Customer Feedback

Here at Farnham Cycles we take great pride in our customer services and we always like to receive feedback from our customers (especially when it's good!). Here are a few things that our fantastic customers said about us.

Remember if you would like to give us your feedback you can do so by emailing james@farnhamcycles.co.uk

Having run my business with regard to a high level of customer service, it was rewarding to find that Farnham Cycles have the same Philosophy. My Cycle (a Santacruz) needed an urgent overhaul having been neglected for sometime, to be prepared for a South Downs ride.
The cycle was taken in immediately and came back very quickly in pristine condition and the South Downs Ride made possible. Many thanks to Farnham Cycles.

Charles Bolton

Dear Mr Neave
Thank you for mending my son’s bike so efficiently. The service we received was fantastic, it was great to have the bike delivered back to our house so quickly with a detailed explanation of the work that had been carried out. I will definitely use your company again for servicing our bikes or sorting out any mechanical problems and would be happy to recommend you to my friends and family.

Yours
Mrs Naylor

I found dealing with James a pleasure as he was helpful and informative whilst providing a good level of service at a fair price. He also had my Bike back with me in only four days.

Simon

I recently used Farnham Cycles and was really impressed - the drop off service was really handy and the bike was repaired quickly. I will definitely use them again - friendly, efficient service is not easy to find but this certainly provides both.

Rachel

James at Farnham Cycles provided a prompt and efficient service on my bike which was truly in need of some attention.
He was helpful and gave me all the options and his professional opinion about what needed doing before he went ahead. My bike was returned in full working order and I have been very pleased with it. I would definitely recommend him.

Louise

Dear Sir

Further to the recent repair work that you have carried out on six of my family's bicycles, I thought I should write to you to thank you for a job 'well done'.

Firstly, I was most impressed with the speed with which you were able to mend the faults - in the past I have had to wait several days/weeks with other repairers which has been very frustrating. Also your collection and delivery service made the whole process very straightforward.

Finally, I have been delighted by the quality of your workmanship with the bikes being returned in excellent working order! I will certainly be utilising your services on a regular basis from now on!

Yours sincerely
Mark Butterfield

There was an element of relief when my chain snapped struggling up Long Mynde until I realised the top of the hill wasn't the top of the stage.
Luckily James was storming up the hill behind me and got me home."

James Cracknell (Olympian)

Thank you and Farnham Cycles very much for your kind assistance, communications and professional service for the shipment of my mountain bike to Scotland.

The Saracen arrived in good shape thanks to your care and attendance in packing it.

It's nice to see the camaraderie alive and well in the biker community!

Mike

Hi James,
I just thought I'd send you an email to say that everything is fine with the bike and it's all working perfectly. Thank you for all your hard work on sorting it out.
Many thanks

Ian

Dear James,
I just wanted to write and say thank you for fixing Andy's bike so well, he was thrilled.

Regards
Deborah

James & John have just built me a custom Giant. And I can only say what a fantastic job they have done. James was totally up front about any problems (which he sorted very quickly) and the end product is just amazing. Thank you. Having used some of the other bike shops in the area, Farnham Cycles is by far the best around.Good stock (if they dont have it they will get it), very competitive prices and great service. A definite 5 Stars from me.

James collected my bike from home for a service and extra works that i thought were necessary. He called me later to advise me that things were not as bad as i was expecting and many new parts were not necessary, with adjustments and maintenance would continue to work well. I am impressed with the service and genuine honesty. Highly recommended

I have used Farnham Cycles several times since they opened from servcing to buying bikes. James has gone out of his way to support me and get me back on the road as quickly as possible. He has provded me excellent product knowledge when i was looking to buy a bike and even got in a test bike to ride that he did not have in at that time. What i liked he was not the usual hard sale but even offered to ride with me to assist me in my decision. I would reconmend his services and with easy parking makes it so easy to get your bike serviced or pick up those accessories. its the best place around and will continue to use.

Carl

I have used Farnham Cycles several times over the last 6 months for both mountain & road bike repairs. They are very reliable, offer a personal service & prices are extremely competitive. You certainly don't have to worry about them suggesting an expensive repair/part that is not absolutely necessary. Highly recommended for bike sales & accessories too.

Simon

I dropped my bike off to get the whole drive train changed and when I got the bike back, it was just like new. I've never had it work as well as it does now since I got it despite several services. James spent a lot of time just fixing the little things and really goes the extra mile on his work. This is the only place I'll be taking my bike to be serviced in future.

Knowledgeable, friendly, efficient, fair. What more can I say? James collected and dropped my bike off after replacing most of the gearing when it snapped on a ride. The bike is like new. Would not hesitate to recommend (and actively try to).

Karl

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